Independent Health is recognized as an industry leader in Member Experience
BUFFALO – Independent Health has been named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, a national firm that conducts the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Independent Health has earned recognition for ranking in the top 5% of health plans nationwide based on the company’s performance in the 2024 CAHPS survey.
The Pinnacle of Excellence Award is presented to organizations who have maintained consistently high levels of excellence in patient experience, employee experience, physician engagement, consumer experience, member experience or clinical quality performance.
Based on our 2024 CAHPS survey performance, Independent Health earned the Pinnacle of Excellence Awards in the following categories:
- Member Experience – Highest Overall CAHPS Ratings – Medicare Local PPO
- Member Experience – Highest Prescription Drug CAHPS Ratings – Medicare Local PPO
- Member Experience – Highest Access to Care CAHPS Ratings – Adult Commercial HMO/POS
The award considers performance on global survey measures including Overall Rating of Health Plan, Overall Rating of Health Care, Overall Rating of Personal Doctor, along with composite ratings such as Getting Care Quickly and Getting Needed Care. Award measures include average scores of two or more designated questions or composites from CAHPS survey results.
“Independent Health works closely with our physician and provider partners to make sure our members get the appropriate preventive care and disease management services they need to stay healthy,” said Michael W. Cropp, M.D., Independent Health Chief Executive Officer. “Through these efforts, we have found that access to better care leads to lower costs and healthier, happier members, and these accolades show that our efforts are working.”
Press Ganey is a national firm that conducts the CAHPS survey for Independent Health’s commercial and Medicare lines of business. It works with more than 41,000 healthcare provider organizations globally and 85% of health plans in the United States.
“By excelling in areas such as access to care and care coordination, Independent Health has set a high standard for enabling patient-centered, high-quality care,” said Patrick T. Ryan, CEO and Chairman of Press Ganey. “This award recognizes their dedication to understanding and addressing member needs, ensuring a seamless and positive healthcare experience.”
“This recognition from Press Ganey reinforces the fact that Independent Health continues to outperform other plans when it comes to the quality of care our members receive and our efforts to improve the overall care experience,” said Dr. Cropp.
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Independent Health receives 2024 Press Ganey Human Experience Pinnacle of Excellence Award®